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Live Chat Software Introduction

• If you are just starting out and trying to determine if live chat software is right for your site, we suggest you chat with us or experiment with the live chat calculator.
• If you are familiar with live chat software and are comparing us against other providers, have a look at our live chat product overview, features chart, and be sure to read about our premium support.
• If you are doing research on live chat technology, visit our features page first, then individual feature pages, and pay attention to the right hand side bar for the opportunity to download whitepapers, case-studies, and research reports.
• If none of these describe your visit, contact us via live chat 24/7 and one of our friendly operators will be happy to assist you.

Live Chat Feature Focus

New Live Chat Software Developments

The release of version 7.0 has brought Bold Software products their most significant feature and UI updates in the last several years.  An entirely new and integrated agent console coupled with SMS text provisioning and management are just the beginning.

1. Integrated Agent Workspace –Bold Software has taken both its years of research and extensive experience working with customers and built back-end intelligence into a single UI which automatically prioritizes work items for agents. Agent efficiency becomes intuitive with the workspace’s new layout and automated queuing for chats, emails, SMS messages, and more.
2. SMS Texting – With a single click, companies can start offering an entirely new channel of communication to their website visitors. We provide the number and the interface to manage the inbound texts.  This is the next generation of sales and service support. 
3. Intelligent Email Distribution – Email management just took a giant leap forward with the automated ability to assign and re-assign messages as they come in. 
4. Operator Discussions – Operators can send IM-style messages to one another or to entire departmental groupings of operators.
5. Complete Customer Control Over Proactive Invites – Advanced invitation animation and styling can be accomplished with this new functionality.